Refund policy

Last updated: September 14, 2026

This policy applies to purchases made on or after September 14, 2026. Purchases made before that date are covered by the policy in place when the order was made.

Digital products and courses

Except where required by law, digital products and courses are final sale once access has been provided. This includes PDF settings guides, digital manuals, video courses, and other downloadable or online content.

Access is provided when the product is made available through Course Home, your Fishfinder Coach account, or a delivery email. This applies whether or not you open, watch, or download it.

Problems with a digital order

If you were charged twice, received the wrong product, cannot access what you bought, or the file or course does not work as described, email hugh@fishfindercoach.com. We will correct a duplicate charge, provide the right product, restore access, or fix the technical problem. If we cannot provide working access to the product you bought, we will refund the affected digital product.

If you accidentally bought the wrong model or version and the correct product is available, we will switch your access. If the correct product costs more, you will need to pay the difference. If it costs less, we will refund the difference.

If we described a product or its compatibility incorrectly when you bought it, contact us and we will make it right. A later change in the equipment you own, the product you need, or your personal circumstances does not make a digital purchase refundable.

If we approve a refund for a digital product, access to that product will be removed. You must delete any downloaded copies and stop using the refunded product.

Physical products

You have 14 days after delivery to request a return of a physical product, including a printed manual or laminated quick reference sheet.

To qualify, the item must be unused, unmarked, and in the same condition you received it. It must include its original product packaging, if any. You will also need your order number or other proof of purchase.

Start the return by emailing hugh@fishfindercoach.com. If the return is approved, we will send you the return address and mailing instructions. Do not mail an item back before the return is approved. The item must be mailed within 14 days after approval. Use a tracked shipping method and keep the receipt until the return is complete.

Return shipping and original shipping charges

For a standard return, you are responsible for return shipping. Original shipping charges are not refundable, except where required by law.

If we sent the wrong item, or the item arrived damaged or defective, we will cover return shipping and refund any original shipping charge tied to that item.

Damaged, defective, or wrong items

Check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us as soon as possible with your order number, a description of the problem, and photos if available. We will replace the item or refund the affected item and any related shipping charge.

Mixed digital and physical orders

If an order or bundle includes both digital access and a physical item, the digital portion remains final once access has been provided. Only the physical portion is eligible for return under the 14-day physical return policy.

The maximum refund is the amount paid for the eligible physical item, plus any tax charged on that amount. If your receipt does not show the physical amount separately, email us and we will confirm the refundable amount before you mail anything back. The shipping rules above still apply.

Order cancellations

Email us as soon as possible if you need to cancel an order. We will cancel and refund an order before fulfillment when possible. Digital access is often provided immediately, so a digital order may no longer be eligible for cancellation by the time we receive your message.

Once digital access has been provided, the digital product terms above apply. Once a physical item has shipped, the physical return terms above apply. If a mixed order has already provided digital access but the physical item has not been fulfilled, we may be able to cancel and refund only the physical portion.

Exchanges

For a standard exchange of a physical item, request a return and place a separate order for the item you want. If we sent the wrong item or it arrived damaged or defective, contact us so we can correct it at no cost to you.

Gift cards

Gift cards are final sale and cannot be returned or refunded, except where required by law.

Refund timing

We will let you know when we receive and inspect an approved physical return. If the refund is approved, we will issue it to the original payment method within 10 business days, or sooner if required by law. Your bank or card company may need additional time to post it.

If more than 15 business days have passed since we approved your refund, email hugh@fishfindercoach.com.

Your legal rights

Nothing in this policy limits any rights you have under applicable law, including rights for products that are damaged, defective, misdescribed, or not delivered.

Contact

For a return, refund, cancellation, or order problem, email hugh@fishfindercoach.com. Include your order number and the email address used for the purchase.